Terms of Service

These Terms of Service govern your use of goldenshorelogistics.com and, except where a signed customer agreement, bill of lading, or rate confirmation says otherwise, the logistics services offered by Golden Shore Logistics (“GSL,” “we,” “us”), 351 Paseo Nuevo, Floor 2, Santa Barbara, CA 93101.

By using this website or requesting services, you agree to these terms. If you are using the site for a company, you represent that you are authorized to bind that company.

1. Who we are

GSL arranges ocean, air, drayage, warehousing, and related services through the Ports of Los Angeles, Long Beach, and Hueneme, and connecting inland points. Unless we issue a document that names GSL as the carrier, we act as a freight forwarder, broker, or agent, not as the underlying ocean, motor, air, or rail carrier.

2. The website

Site content is for general information. Terminal hours, vessel schedules, and map locations can change. Tracking results on this site are operational updates and are not a guarantee of delivery time, customs release, or terminal availability.

You may not misuse the site, attempt to access non public systems, or submit false tracking or quote information.

3. Quotes are not contracts

A quote, estimate, or website form submission is an invitation to do business. It is not a booking until GSL confirms in writing (including email) and, where applicable, a bill of lading, warehouse receipt, or rate confirmation is issued. Rates may change with fuel, terminal tariffs, peak season surcharges, chassis, demurrage, detention, and government fees.

4. Customer obligations

You are responsible for:

• Accurate cargo details, including weight, dimensions, commodity, hazardous status, and customs value.
• Providing complete shipping instructions and documents in time for vessel cutoffs and Southern California terminal appointments.
• All charges that accrue because cargo is not picked up, returned, or released on time, including demurrage, detention, storage, and per diem.
• Compliance with U.S. export/import law, denied party screening, and any license requirements.

5. Limitation of liability

To the fullest extent allowed by law, GSL is not liable for lost profits, delay, demurrage, or consequential damages. Where GSL is liable for cargo loss or damage, liability is limited to the amount stated on the applicable bill of lading, warehouse receipt, or governing international convention (including COGSA for ocean carriage to or from the United States, when it applies), and in any event not more than the amount recovered from the underlying carrier.

Website use is provided “as is.” We do not warrant uninterrupted access or error free tracking.

6. Claims

Cargo claims must be filed in writing with GSL and the responsible carrier within the time limits on the bill of lading or applicable statute. Notice of apparent damage should be made at delivery. Failure to give timely notice may bar the claim.

7. Indemnity

You will indemnify GSL against claims, penalties, and costs arising from inaccurate information, unlawful cargo, or your breach of these terms or of customs and transportation law.

8. Privacy

Personal information is handled as described in our Privacy Policy.

9. Governing law

These terms are governed by the laws of the State of California, without regard to conflict of law rules. Exclusive venue for disputes arising from the website or these terms is the state or federal courts sitting in Los Angeles County, California, unless a mandatory statute or international convention requires otherwise for a cargo claim.

10. Changes

We may update these terms by posting a new version on this page. The “Last updated” date will change when we do. Material changes to an active shipment are governed by the documents issued for that shipment.

11. Contact

Golden Shore Logistics
351 Paseo Nuevo, Floor 2
Santa Barbara, CA 93101
shuron@goldenshorelogistics.com · 833-285-4621